TeamNexo SMS Messaging Policy

TeamNexo is a mobile application that helps parents and coaches manage youth sports teams.

The application allows team managers to invite parents or guardians to participate in a team and allows users to securely authenticate their accounts.

TeamNexo uses SMS messaging strictly for transactional purposes.

TeamNexo does not send marketing or promotional SMS messages.

Types of SMS Messages

1. Team Invitations

A team manager may invite a parent or guardian to join a sports team by entering their mobile phone number in the TeamNexo mobile application.

The invited user receives a one-time SMS message that includes:

  • the team name
  • the role they are invited to
  • a team code required to register

The recipient must download the TeamNexo mobile application and use the code to complete registration and join the team.

Example invitation message:

teamnexo: You are invited to join Tigers U12 as Parent. Use code ABC123 to register in the TeamNexo app.

2. Account Verification Codes

Users may also receive SMS messages when they register or log into the TeamNexo mobile application.

During registration or login, users enter their phone number and request a verification code to confirm ownership of their phone number.

Example verification message:

teamnexo: Your verification code is 123456. It expires in 10 minutes.

Message Frequency

Message frequency varies depending on user activity. Messages are only sent when triggered by actions such as:

  • a team manager sending an invitation
  • a user requesting an authentication code

TeamNexo does not send recurring promotional messages.

Consent to Receive Messages

Users consent to receive SMS messages from TeamNexo through the following actions:

  • A team manager enters the user’s phone number to send a team invitation.
  • The user enters their phone number in the TeamNexo mobile app and requests a verification code during registration or login.

Opt-Out

Users may opt out of receiving SMS messages at any time by replying:

STOP

After opting out, users will no longer receive SMS messages from TeamNexo.

Users can re-enable messages by replying:

START

Help

For help, users can reply:

HELP

or contact:

support@teamnexo.app

Message & Data Rates

Message and data rates may apply depending on the user’s mobile carrier.