Create and configure a team
Managers can create a team, define sport and location, and enable season tools like announcements, fees, and chat.
TeamNexo Support Center
Find help by role, search guides, chat with the assistant, and contact support. Structured for managers, parents, and players across all app workflows.
How it works
Manage your team workspace
Managers run team operations from Team Home tabs: roster, events, fees, chat, documents, gallery, invites, fundraising, budgets, and team settings.
Edit team details and custom sport
From team settings, managers can update team name, club, city/state, description, sport, or add a custom sport option.
Archive a team
Managers can archive a team from Team Settings to remove it from active use while keeping historical data intact.
Send invites by phone or email
Use the invite flow to send parent, delegate, or manager invitations by phone or email. Members join directly from the invitation link.
Invite roles and contact picker
Managers can bulk-invite by phone/email, choose Parent/Delegate/Manager roles, and use the contact picker for fast invite entry.
Roster approvals and moderation
Managers can approve pending players, edit jersey numbers, retire stale invites, and remove players when needed.
Remove a parent from a team
Managers can remove a parent membership only after that parent's players have been removed from the roster.
Accept an invitation and join
Parents can open invitation links, join the team, and complete profile setup before accessing roster, docs, and events.
Find and join teams
Use team search with code, club, city/state, and sport filters. Join directly or use the invite code when invite-required is enabled.
Leave a team
Parents can leave a team from the Teams screen. If their players are still on that roster, they must remove those players first.
Log in to TeamNexo
Use your registered phone number or email and password. Verify the contact matches the one used for your invite/account.
Reset or change your password
Tap Forgot password on login, request a reset code, enter it, and set a new password. You can also update it from Settings after login.
Edit profile and account settings
Update profile details, change password, and manage notification preferences from Settings screens.
Profile security and payment history
Change phone/email using verification codes and review paid fees history across all teams from the profile screen.
Create a player profile
Parents can add a player from the Players screen, then join a team and complete any team-specific roster steps when required.
Edit player details
Managers can update roster details like jersey number. Parents can also maintain their own child profile data.
Select a player number
After approval, parents can claim available player numbers. If already taken, choose another. Managers can edit numbers later.
Share a player with another parent
From player actions, send a share invite to another parent by phone or email so they can access that player after accepting.
Delete a player
Removing a player from a team and deleting a player profile are different actions. Delete player from the Players screen only after the player has left all teams.
Schedule practices and games
Create events in calendar/agenda view, choose type (Practice/Game/Special), date, optional time, location, and opposing team for games.
Advanced events and RSVP tracking
Create recurring weekly events, set RSVP deadlines, send follow-up reminders, and review RSVP tracking by responded vs pending players.
Post announcements and polls
Managers can post team updates and create polls with up to 4 options. Team members vote once per poll.
Announcements with calendar events
When creating an announcement, managers can toggle "Add calendar event" to set a date, time, and location — a linked event is automatically created in the team calendar.
AI-generated announcements
Premium subscribers can tap "Generate with AI" to create announcement drafts from a short prompt. Choose category (practice, game, general…), tone, and optionally generate an image.
Pay fees and view payment history
Parents can see team fees and payment status. Access paid-fees history from the profile screen to review records across all teams.
Set up and manage fees
Managers can create monthly or one-time fee plans, set due dates and amounts, then track payment status and confirm payments per player.
Fees overview on home screen
The home screen Fees overview shows paid, pending, and overdue counts with dollar amounts. Tap the card to open a detail view with progress bars for recurring vs non-recurring fees and a full fee list.
Fundraising tracker
Managers create fundraising campaigns with a goal and optional deadline. Add fund entries by source (cash, check, online, etc.), optionally attribute to a player, and track progress toward goal. Share a summary or export to CSV.
Add and edit fundraising entries
Each entry captures amount, source, description, date received, optional contributor name, optional player attribution, and private notes. Managers can edit entries and view full audit history.
Season budgets and forecasts
Managers can create seasonal budget plans with income and expense lines, link them to fee plans or fundraising campaigns, and see projected vs actual balances. Budgets are planning-only — they do not charge players.
Manage and publish budgets
Budgets start as drafts. Publish to share with the team, duplicate to reuse a template, or archive when the season ends. The summary shows planned vs actual and flags a funding gap with a recommended per-player fee amount.
Tournament mode
Premium subscribers can create tournaments, manage brackets, and track match results. Open Tournaments from team home to create a new tournament or view existing brackets.
Game Day overview
Open Game Day from any game event to view event details, launch directions, post a quick update, open team chat, or add the event to your device calendar.
Game Day management (Premium)
Premium subscribers can mark player attendance (present/absent), manage the lineup, and use the score tracker — all from the Game Day screen.
Score tracker
Track live score during games with one-tap point buttons and undo. Share the current score to team chat or publish the final score to the team.
Manage documents and signed files
Managers upload document templates; parents download, sign, and upload them back. Managers then review, download, or print signed submissions. Requires Premium.
Documents full workflow
Managers upload templates from Files or Photos, parents submit signed versions, and managers review submissions in the signed-documents screen.
Share photos and videos
Parents and managers can upload photos and videos to the team gallery. Members can view in-app, swipe through media, and download to device. Requires Premium.
Team chat
Swipe to reply, long-press for copy/delete. Users delete their own messages; managers and delegates can moderate team chat. Chat requires Premium.
Use the feedback hub
Create feedback threads per player, invite external contacts via magic link, and track unread responses from the feedback inbox.
Reply by magic link (external)
External contacts can open a feedback link in the browser and reply without app login. Their response posts back to the same thread.
Notifications and push settings
Enable push notifications in Settings. Configure categories (Messages, Announcements, Calendar, Fees) independently. Refresh status if notifications stop arriving.
SMS messaging and consent
SMS is used for invites and account-related updates. Users opt in by confirming their phone number. Stop messages any time by replying STOP.
What Premium unlocks
Premium adds: unlimited players and teams, chat, AI announcements, documents, media gallery, score tracker, game day management, and tournament mode. Free plan is limited to 1 player and 1 team.
Manage subscription and purchase recovery
Use Settings to manage subscription billing in the store, refresh subscription status, or restore purchases if access doesn't update. Monthly plans include a 6-month free introductory period.
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FAQ
Can I invite by both phone and email?
Yes. Managers can send invitations to phone numbers or email addresses, and choose between Parent, Delegate Manager, or Manager roles.
Can users choose notification types?
Yes. Notification preferences can be enabled/disabled by category, including chat, announcements, calendar events, and fees — independently.
Who can access signed documents?
Managers review, download, and print signed submissions. Documents require a Premium subscription.
Does the gallery require Premium?
Yes. Gallery requires a Premium subscription. Without it, team members will see an upgrade prompt when accessing the gallery tab.
How do SMS messages work, and how do I stop them?
SMS is used for team invites and account-related notices. You agree by providing/confirming your phone number. Reply STOP to unsubscribe, or HELP for support options.
How do I leave a team?
Open the Teams screen, use the team actions menu, and choose Leave team. If your players are still on the roster, remove them from the team first.
What is the difference between Manage subscription, Restore purchases, and Refresh status?
Manage subscription opens store billing controls. Restore purchases reconnects purchases to your account. Refresh status re-checks your current subscription access.
Can I delete a player?
Yes, but only for full profile removal. If you only want the player off a team, use Leave team or Remove player from the roster flow first. If the player is shared with another parent, deleting removes only your access.
Can a manager end a team?
Managers archive teams instead of hard-deleting them. Archive removes the team from active use while preserving team history.
Does fundraising track payments made inside the app?
No — the fundraising tracker is a manual ledger for funds collected outside TeamNexo (e.g. cash, check, online). Managers add entries; no payment is processed through the app.
Does creating a budget charge players?
No. Budgets are a planning and forecasting tool only. They model expected income and expenses but never generate fee charges for players.
Does tournament mode require Premium?
Yes. Tournament mode is a Premium feature. Without Premium, managers will see an upgrade prompt in the Tournaments screen.
What does "Generate with AI" do for announcements?
It lets Premium managers write a short prompt and have TeamNexo generate a full announcement draft, including an optional AI-generated image. The draft can be edited before posting.
Can an announcement create a calendar event?
Yes. When writing an announcement, managers can toggle "Add calendar event," set a date, time, and location, and a linked event is automatically created in the team calendar.
What does the Fees overview on the home screen show?
It shows paid, pending, and overdue fee counts with dollar amounts. Tapping it opens a detail screen with two progress bars (recurring vs non-recurring fees) and a full list of all fees for the current month with paid/unpaid marks.
Is there a free trial for Premium?
Yes. The monthly Premium plan includes a 6-month free introductory period. After the intro period, the regular monthly rate applies. Cancel any time.
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