Create and configure a team
Managers can create a team, define sport and location, and enable season tools like announcements and fees.
TeamNexo Support Center
Find help by role, search guides, ask the assistant, and contact support. This center is structured for managers, parents, and players using your real app workflows.
How it works
Manage your team workspace
Managers can run team operations from Team Home tabs: roster, events, fees, chat, documents, gallery, invites, and team settings.
Edit team details
From team settings, managers can update team name, club, city/state, description, sport, and other configuration details.
Send invites by phone or email
Use the invite flow to send parent/player invitations through phone number or email. New members can join directly from the invitation.
SMS messaging flow and consent
SMS is used for invites and account-related updates. Users opt in by submitting/confirming their phone in TeamNexo and can stop messages any time by replying STOP.
Accept an invitation and join
Parents can open invitation links, join the team, and complete profile setup before accessing roster, docs, and events.
Log in to TeamNexo
Use your registered phone number or email and password. If login fails, verify credentials and confirm you are using the same contact used for your invite/account.
Reset or change your password
On login, tap Forgot password to request a reset code. Enter the code, set a new password, and sign in again. You can also update password from settings after login.
Select a player number
After approval, parents can claim available player numbers. If already taken, choose another. Managers can edit numbers later.
Create a player profile
Parents can add a player from the Players screen, then join a team and complete any team-specific roster steps when required.
Edit player details
Managers can update roster details like jersey number and approved player information. Parents can also maintain their own child profile data.
Schedule practices and games
Create events in calendar/agenda view, choose event type, optional time, location, and game details including opposing team.
Post announcements and polls
Managers can post updates and create polls with up to 4 options. Team members can vote once per poll.
Manage documents and signed files
Managers upload forms, parents download/sign/upload, and managers review/download/print signed documents in dedicated screens.
Documents full flow (manager + parent)
Managers upload templates from Files or Photos, parents submit signed versions, and managers review submissions on the signed-documents screen.
Share photos and videos
Parents and managers can upload media to team gallery. Members can view in-app, swipe through media, and download to device photos.
Reply by magic link (external)
External contacts can open a feedback link in the browser and reply without app login. Their response is posted back to the same feedback thread.
Pay fees and view payment history
Parents can see team fees and payment status. Users can access paid-fees history from the profile payment history screen.
Edit profile and account settings
Users can update profile preferences and account settings, including password changes and notification preferences, from settings screens.
Profile security and payment history
Users can change phone/email using verification codes and open paid fees history from profile to review cross-team payment records.
Find and join teams
Use team search with code, club, city/state, and sport filters. Join directly when allowed, or use the invite code flow when invite-required is enabled.
Invite roles and contact picker
Managers can bulk invite by phone/email, choose Parent/Delegate/Manager roles, and use contact picker for fast invite entry.
Roster approvals and moderation
Managers can approve pending players, edit jersey numbers by policy, retire pending invites, and remove players when needed.
Share a player with another parent
From player actions, send a share invite to another parent by phone or email so they can access that player after accepting.
Use the feedback hub
Create feedback threads per player, invite external contacts via magic link, and track unread responses from the feedback inbox.
Advanced events and RSVP tracking
Create recurring weekly events, set RSVP deadlines, send follow-up reminders, and review RSVP tracking by responded vs pending players.
Advanced announcement setup
Managers can pick built-in/custom announcement types, add linked calendar items, and create polls with option controls.
Chat reply, copy, and delete actions
Use swipe to reply and long-press for copy/delete actions. Users can delete their own messages, and managers/delegates can moderate team chat.
Team settings and custom sport setup
Managers can edit team fields and add a custom sport option directly from team settings, then save updates for the whole team.
Leave a team
Parents can leave a team from the Teams screen. If their players are still on that roster, they must remove those players first.
Manage subscription and purchase recovery
Use Settings to manage subscription billing in the store, refresh subscription status, or restore purchases if access does not update yet.
Delete a player
Removing a player from a team and deleting a player profile are different actions. Use Leave team or Remove player to take a player off a roster. Use Delete player from the Players screen only when you want to remove that player profile from your account after the player has left all teams.
Archive a team
Managers can archive a team from Team Settings to remove it from active use while keeping historical data intact.
Remove a parent from a team
Managers can remove a parent membership only after that parent’s players have been removed from the roster.
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FAQ
Can I invite by both phone and email?
Yes. Managers can send invitations to either phone numbers or email addresses.
Can users choose notification types?
Yes. Notification preferences can be enabled/disabled by category, including chat and announcements independently.
Who can access signed documents?
Signed documents are handled for manager review. Managers can download and print signed submissions.
Does the gallery open media inside the app?
Yes. TeamNexo supports in-app media viewing, swipe navigation, and device download options.
How do SMS messages work, and how do I stop them?
SMS is used for team invites and account-related notices. You agree by providing/confirming your phone number. Reply STOP to unsubscribe, or HELP for support options.
How do I leave a team?
Open the Teams screen, use the team actions menu, and choose Leave team. If your players are still on the roster, remove them from the team first.
What is the difference between Manage subscription, Restore purchases, and Refresh status?
Manage subscription opens store billing controls. Restore purchases reconnects purchases to your account. Refresh status re-checks your current subscription access.
Can I delete a player?
Yes, but only for full player-profile removal. If you only want the player off a team, use Leave team or Remove player from the roster flow. Delete player is for removing the player profile after the player has left all teams. If the player is shared, deleting removes only your access.
Can a manager end a team?
Managers archive teams instead of hard-deleting them. Archive removes the team from active use while preserving team history.
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